The best way to make an appointment is to give us a call. We will ask a few questions to determine that you’re eligible for our services, then schedule an in-person or virtual appointment.
We take appointments on a first-come basis, booked two weeks in advance.
The best times to call are when the new appointments open. At all other times we will do our best to fit you with an appointment slot as they become available.
Our phone lines are open between 9am-3pm, Monday to Friday. Call 03 9545 7400 to make an appointment.
New appointments open at
Monday 9:30am 
Wednesday 2pm
Thursday 2pm 
If you’re seeking legal help outside of our phone hours, leave a message with your contact details below. Our team will call you back during office hours.
We offer a range of services, and different programs have different eligibility requirements. This can make it hard to know whether you’re eligible for help without speaking to our team first.
We prioritise who we can help based on financial need, hardship, and our capacity. In general, we will not be able to help if:
Even if you’re not eligible for ongoing support, you may still be able to receive one-off legal advice, information or a referral to another service.
If you’re unsure, please get in touch. We’ll talk through your situation and help you understand what support may be available.
We’re always looking to improve and deliver the most impactful help to our community. If you’ve used our service and have something to say (positive or negative), our formal feedback procedure is available publicly and online.
